Privacy Policy & Terms and Conditions | reCOOPERate Physical Therapy | New York, NY

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Privacy Policy

Effective Date: May 28, 2026

reCOOPERate Physical Therapy ("we," "us," or "our") is committed to protecting the privacy of every person who visits our website or receives care at our clinic. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us online or by phone.

By using our website at https://www.recooperatept.com, you agree to the practices described in this policy.

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Information We Collect

We may collect the following types of information when you interact with our site or receive services at our clinic:

Personal Information You Provide:

  • Name, email address, and phone number
  • Information submitted through contact forms or appointment requests
  • Appointment requests and scheduling information
  • Insurance and billing details where applicable

Health Information:

As a physical therapy provider, we may collect health information necessary to evaluate and treat you. All health information is handled in accordance with applicable federal and state healthcare privacy laws.

Usage Data:

Automatically collected information such as IP address, browser type, device information, pages visited on the site, and time spent on the site.

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How Information Is Used

We use the information we collect to:

  • Provide, maintain, and improve our clinical services
  • Schedule, confirm, and manage your appointments and sessions
  • Communicate with you about your care, billing, and administrative matters
  • Process billing and administrative requests
  • Improve our website and services
  • Respond to inquiries and support requests
  • Send appointment reminders and care-related communications via text message, where consent has been provided
  • Comply with applicable legal and regulatory obligations

We do not use your personal information for marketing campaigns, promotional offers, or any purpose unrelated to the coordination of your care and services.

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Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors interact with our site.

What Are Cookies: Cookies are small text files placed on your device when you visit our website. They help us remember your preferences and understand site usage patterns.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors navigate our site so we can improve performance and content. We may use tools such as Google Analytics for this purpose.
  • Functional Cookies: Allow the website to remember choices you make to provide a more personalized experience.

Your Cookie Choices: Most web browsers allow you to control cookies through their settings. You may choose to disable cookies; however, doing so may affect the functionality of certain parts of our website.

We do not use cookies to track your activity across third-party websites or serve targeted advertising.

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Text Messaging & Mobile Data Compliance

SMS Program Description

reCOOPERate Physical Therapy uses SMS text messaging solely for care coordination purposes. Messages may include appointment reminders, scheduling updates, and administrative or billing notifications. We do not send marketing or promotional text messages.

Opt-In

You may opt in to receive text messages from us by checking the designated consent checkbox on our website contact or intake form. Consent to receive text messages is not a condition of receiving care or services.

Opt-Out

Reply STOP to opt out of text messages at any time. Reply HELP for help. You will receive one confirmation message and will not receive further texts unless you re-enroll.

Message Frequency

Message frequency may vary based on your appointments and care needs.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. reCOOPERate Physical Therapy is not responsible for any charges applied by your mobile carrier in connection with text messages sent or received.

Carrier Disclaimer

reCOOPERate Physical Therapy is not responsible for any delays or failures in the delivery of text messages. Delivery is subject to effective transmission from your network operator. Mobile network operators are not liable for delayed or undelivered messages.

Age Restriction

Our SMS program is intended for individuals 18 years of age or older. By opting in to receive text messages, you confirm that you are at least 18 years old.

Links to Privacy Policy

For information on how we collect, use, and protect your personal information, please review our full Privacy Policy at https://www.recooperatept.com/privacy-policy.

Required Compliance Statement

All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.

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Information Sharing

We do not sell or rent your personal information to any third party.

We do not share mobile opt-in data, SMS consent information, or SMS message content with any third party for marketing or promotional purposes. This information will never be sold or shared.

We may share your information only in the following limited circumstances:

  • Healthcare Providers: To coordinate care, treatment, or follow-up as appropriate
  • Service Providers: Trusted vendors who assist with billing and payment processing, practice management software, or IT and website support, bound by confidentiality agreements and prohibited from using your information for their own purposes
  • Legal Compliance: When required by law, court order, or governmental or regulatory authority

We do not share your personal or health information for marketing, advertising, or commercial purposes.

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Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information, excluding medical documentation required by law
  • Opt out of marketing communications
  • Withdraw consent for SMS communications at any time by replying STOP

To exercise any of these rights, please contact us using the information provided at the end of this document.

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Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage practices, restricted access controls, and confidentiality obligations for all staff.

No method of electronic transmission or storage is completely secure. While we work diligently to protect your information, we cannot guarantee absolute security.

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Terms & Conditions of Use

These Terms & Conditions ("Terms") govern your access to and use of the reCOOPERate Physical Therapy website located at https://www.recooperatept.com. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please discontinue use of the website immediately.

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Use Restrictions

You agree not to:

  • Sell, distribute, rent, or commercially exploit any portion of the site
  • Copy, reproduce, republish, or transmit site content without prior written permission
  • Reverse engineer, deconstruct, or attempt to derive code from the site
  • Use the site to create a competing business or service
  • Remove or alter copyright notices
  • Use the site for any unlawful purpose or in violation of applicable law
  • Attempt to gain unauthorized access to any portion of the website or its systems
  • Use automated tools to scrape, crawl, or extract data from the website

Updates, enhancements, or modifications to the site also fall under these Terms. We are not obligated to provide you with site support. Use of the site requires acceptance of this Privacy Policy and its data-handling practices.

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Intellectual Property

All content on this website — including text, graphics, logos, photos, designs, and software — is the property of reCOOPERate Physical Therapy or its licensors and is protected by applicable copyright and intellectual property laws. Nothing in these Terms grants you ownership or rights to this intellectual property. Unauthorized use of any content is strictly prohibited.

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Third-Party Links

Our website may contain links to third-party websites for your convenience. reCOOPERate Physical Therapy does not control or endorse these sites and is not responsible for their content, privacy practices, or accuracy. We recommend reviewing the Terms and Privacy Policies of any external sites you visit.

Termination

We reserve the right to restrict or terminate your access to this website at any time, without notice, for conduct that we determine violates these Terms or is otherwise harmful to us, other users, or third parties.

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Governing Law

These Terms and this Privacy Policy are governed by the laws of the State of New York. By using the site, you agree to submit to the exclusive jurisdiction of courts located in New York for any disputes arising under or related to these Terms.

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Changes to Terms

We may update or modify this Privacy Policy and these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of the website following any changes constitutes your acceptance of the revised terms.

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Contact Information

reCOOPERate Physical Therapy122 W 26th Street, Suite 700New York, NY 10001

Phone: (646) 801-8565

Website: https://www.recooperatept.com

Business Hours:Monday: 8:30 AM – 6:00 PMTuesday: 8:30 AM – 6:00 PMWednesday: 8:30 AM – 7:00 PMThursday: 8:30 AM – 6:00 PMFriday: 8:30 AM – 6:00 PM(All hours listed in Eastern Time)

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